Shipping Information

Free Standard Domestic Shipping: Enjoy complimentary standard domestic shipping on all orders over $250.

Shipping Days: Orders are shipped Monday through Friday, excluding holidays.

Shipping Methods: Orders are dispatched via USPS or UPS Ground. You can select your preferred shipping method during checkout.

International Shipping: Shipping times for international orders may vary based on your location and local customs regulations. 


Order Processing: We aim to process orders within 3-5 business days upon payment confirmation. 

Peak Seasons and Delays: During peak seasons, promotions, or unforeseen circumstances, processing times may be extended.


Calculating Shipping Costs: Shipping costs are determined by the weight, size, and destination of your order. You will see the shipping cost during the checkout process.

Import Taxes and Customs Fees: Please be aware that you may incur import taxes, duties, and fees when your order enters your country. We cannot predict or control these charges and will not be responsible for any additional costs associated with customs clearance. 

Customs Clearance: Customs clearance procedures can occasionally delay packages by up to four weeks. Once cleared, your package is handed over to your country's local courier service.


Shipping Confirmation: Upon shipment, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package's status and location in real-time through our website or the carrier's tracking service. 

Delivery Time: Delivery times depend on your chosen shipping method and location. While we strive to meet estimated delivery times, we cannot guarantee exact delivery dates. Factors such as weather conditions, carrier delays, and public holidays may affect delivery times.


PO Boxes and APO/FPO Addresses: We do not deliver to PO Boxes or APO/FPO addresses.

Address Accuracy: Please ensure your shipping address is accurate and complete to avoid delivery issues. We are not responsible for packages lost or delayed due to incorrect customer-provided address information. If you need to update your shipping address after placing an order, please contact Pauline Diep promptly.


Lost or Stolen Packages: Please note that Pauline Diep is not liable for lost or stolen packages. If you suspect your package is lost or stolen, kindly contact your local carrier for more information. Resending of packages will not be provided.

Damaged Orders: In the rare event that your order arrives damaged, please reach out to us within 5 days of receiving your order. We will work with you to promptly resolve the issue.


For information on returns and exchanges, please refer to our [Return Policy](insert link to return policy).


If you have any questions, concerns, or require assistance with your order or our shipping policy, please don't hesitate to [contact us](insert link to contact page). We are here to assist you.

Policy Updates: We reserve the right to update or modify this shipping policy at any time. Please periodically check this page for any changes.

Thank you for choosing Pauline Diep. We appreciate your business and look forward to providing you with top-quality products and excellent service.