Shipping Information

  • Orders are ship Monday - Friday, not including holidays.
  • Your order will be processed once credit card authorization and verification have been obtained and an email confirmation will be sent.
  • Orders typically take 1-3 business day to process and ship.  
  • Orders ship standard ground within the US are free.
  • Expedited shipping is a flat rate of $45.
  • International shipping is a flat rate of $85, orders over $350 receive complimentary shipping.
  • Once you get a shipment notification, this means that your item has been packaged and is awaiting pickup by carrier.  Please allow 24-48 hours for your tracking details to update.
  • We unfortunately cannot be held responsible for shipping delays once the item is released to carrier service.  International shipments may experience unavoidable delays through customs.
  • Pauline Diep, is not responsible for lost or stolen packages, please be sure to double check your address before placing an order.
  • If for some reason your purchase does not work out, please contact us at