Pauline Diep will accept item(s) for return, refund or exchange within 30 days upon delivery of your order. Because we are a small company, the following requirements are to avoid damaged goods or used goods.
- Item(s) must be unworn, unwashed, undamaged and unused with all original tags attached.
- All bottoms MUST be tried on with panties. Failure to do so will result in a final sale.
- Email us with your intent to return or exchange along with your order number on the subject line at Info@paulinediep.com. We will email you back with a return label within 1-2 business days. Please affix the return label onto your package. Don’t forget to obtain the tracking number for your reference.
- Repackage and reference the original order number on your return/exchange package.
- All returned item(s) remain the responsibility of the customer until they reach Pauline Diep.
- Please note, items ordered through third party websites will not be eligible for return, exchange, refunds or credit without exception
- Allow 3-5 business days for us to process items once it has been received in our warehouse.
Ship your return or exchange to:
Pauline Diep Warehouse1
C/O Returns/Exchange (Your Order # Here)
111 S. Curtis Ave.
Alhambra CA 91801